Services A-Z (137)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Accessibility Support

Teaching & Learning / Canvas

Add Users or Roles to DocuSign

Enterprise & Business Systems / E-Signatures

Additional Email Services

Email, Calendaring & Messaging / Email for Employees

Adobe for Employees

Desktop Software & Apps / Adobe Creative Cloud

Advisor Swap

Enterprise & Business Systems / Banner and Self-Service Banner (SSB)

Anti-Virus Software

Security & Safety / Device & Data Security

Anti-virus Software Issue

Desktop Software & Apps / Anti-Virus software

Auxiliary System Issues

Enterprise & Business Systems / Auxiliary Systems

B

Banner Access Request

Enterprise & Business Systems / Banner and Self-Service Banner (SSB)

Banner How-To Support

Enterprise & Business Systems / Banner and Self-Service Banner (SSB)

Banner Issues

Enterprise & Business Systems / Banner and Self-Service Banner (SSB)

Building/Door Access

Accounts & Access / Building/Door Access

Business Process Review

IT Professional Services / Business Relationship Management

C

Campus Safety Camera

Security & Safety / Physical Security

Canvas Request

Teaching & Learning / Canvas

Cellular Device

Phones & Fax / Phones

Change or Grant access to Email Account

Email, Calendaring & Messaging / Email for Employees

Classroom Equipment Issue

Classrooms, Labs, & Conference Rooms / Classroom Equipment

Cognos Report Issue

Cognos- Data Management, Reporting, & Analytics

Compromised Account or Data

Security & Safety / Security Incidents

Computer Issue

Computers, Devices & Printing / Computer

Computer Lab Issue

Computers, Devices & Printing / Computer Lab

Computer Reload/Image

Computers, Devices & Printing / Computer

Computer Return

Computers, Devices & Printing / Computer

Conference Room Equipment

Classrooms, Labs, & Conference Rooms / Conference Room

Conference Room Issue

Classrooms, Labs, & Conference Rooms / Conference Room

Course Design & Development

Teaching & Learning / Canvas

D

Data Analysis and Consulting

Cognos- Data Management, Reporting, & Analytics

Data Security Service

Security & Safety / Device & Data Security

DegreeWorks Issue

Enterprise & Business Systems / DegreeWorks

Digital Sign Issue

Web & Collaboration / Digital Signs

Display Issue

Computers, Devices & Printing / Displays

Distribution Lists

Email, Calendaring & Messaging / Email for Employees

DocuSign (Overview)

Enterprise & Business Systems / E-Signatures

DocuSign Issue

Enterprise & Business Systems / E-Signatures

Door Access Issues

Accounts & Access / Building/Door Access

Duo Multi-Factor Authentication

Accounts & Access / Password

E

Electronic Waste

Computers, Devices & Printing / Computer

Emergency Alerts

Security & Safety / Emergency Alerts

eMPerson8r Access Request

Accounts & Access / Account and Access Requests

Encryption Email

Email, Calendaring & Messaging / Email for Employees

Equipment Check-Out

Computers, Devices & Printing / Check-Out Services

ESU Custom Application

Enterprise & Business Systems / Application Development

ESU Gmail Account

Email, Calendaring & Messaging / Email for Students

ESU Website Support

Web & Collaboration / Website Design Creation & Support

F

FAX Service Issues

Phones & Fax / FAX

Firewall Request

Network & Wireless / Wired Network

G

General IT Help Request

IT Professional Services / Help Desk Services / Help Desk

Google 2-Step Verification (MFA)

Student Technology Services / Password & Account Help

Google Password

Accounts & Access / Password

H

Hornet Lab Access (Employee Desktop)

Computers, Devices & Printing / Computer Lab

Hornet Lab Access Request (School of Business)

Computers, Devices & Printing / Computer Lab

Hornet Lab Issues

Computers, Devices & Printing / Computer Lab

HR Application Portal

Enterprise & Business Systems / OnBase

I

Information Security Assessment

IT Professional Services / Business Relationship Management

Instant Messaging

Email, Calendaring & Messaging / Instant Messaging

Instructional Tools

Teaching & Learning / Instructional Tools

IT Change Request 2024

IT Professional Services / IT Change Request

IT Project Request

IT Professional Services / Project Management

J

Job Location Change, Technology Request

IT Professional Services / Help Desk Services

Job or Data Interface Issue

Enterprise & Business Systems / Interfaces & Job Scheduling

Job or Data Interface Modification

Enterprise & Business Systems / Interfaces & Job Scheduling

L

Lab Software Request

Computers, Devices & Printing / Computer Lab

Laptop Check-Out

Computers, Devices & Printing / Check-Out Services

Learning Technologies Equipment Check-Out

Computers, Devices & Printing / Check-Out Services

Lost or Stolen Device

Security & Safety / Security Incidents

M

Modify Existing OnBase Workflow

Enterprise & Business Systems / OnBase

Move Display to New Location

Computers, Devices & Printing / Displays

N

Network Issue

Network & Wireless / Wired Network

New Access Point

Network & Wireless / Wireless Network

New Computer Install

Computers, Devices & Printing / Computer

New Computer Quote Request

Computers, Devices & Printing / Computer

New Digital Sign Request

Web & Collaboration / Digital Signs

New Display

Computers, Devices & Printing / Displays

New Employee Laptop Request

Computers, Devices & Printing / Computer

New Ethernet Connection

Network & Wireless / Wired Network

New Fax Service

Phones & Fax / FAX

New Job or Data Interface

Enterprise & Business Systems / Interfaces & Job Scheduling

New Learning Space Request

Classrooms, Labs, & Conference Rooms / Classroom Equipment

New OnBase Form & Workflow

Enterprise & Business Systems / OnBase

New Payment Gateway

Enterprise & Business Systems / Payment Gateway(s)

New Phone

Phones & Fax / Phones

New SharePoint Drive

IT Professional Services / Help Desk Services / File Service and Storage

New SharePoint Group

IT Professional Services / Help Desk Services / File Service and Storage

O

Office 365 Applications

Desktop Software & Apps / Microsoft Office

Office Application for Home Use

Desktop Software & Apps / Microsoft Office

Office Application Issue

Desktop Software & Apps / Microsoft Office

OnBase Access Request

Enterprise & Business Systems / OnBase

OnBase Issue

Enterprise & Business Systems / OnBase

OneDrive Issues

IT Professional Services / Help Desk Services / File Service and Storage

Other Desktop Software

Desktop Software & Apps / Other Desktop Software

Outlook Calendars

Email, Calendaring & Messaging / Calendars

Outlook Email

Email, Calendaring & Messaging / Email for Employees

P

Payment System Issue

Enterprise & Business Systems / Payment Gateway(s)

PCI Review Request

Enterprise & Business Systems / Payment Gateway(s)

Personal Device Assistance

Computers, Devices & Printing / Computer

Phone Issue

Phones & Fax / Phones

Phone Move or Disconnect

Phones & Fax / Phones

Phone Service Change/Feature Request

Phones & Fax / Phones

Print Services

Computers, Devices & Printing

R

Report Issue with VPN

Network & Wireless / VPN

Request a demo of DocuSign

Enterprise & Business Systems / E-Signatures

Request a Departmental DocuSign Account

Enterprise & Business Systems / E-Signatures

Request a Shared Mailbox (Email)

Accounts & Access / Account and Access Requests

Request Access to Cognos Reporting

Accounts & Access / Account and Access Requests

Request Access to OnBase

Accounts & Access / Account and Access Requests

Request or Modify a Cognos Report

Cognos- Data Management, Reporting, & Analytics

Request or Modify Cognos Access

Cognos- Data Management, Reporting, & Analytics

Request Support for Form/Workflow Development for DocuSign

Enterprise & Business Systems / E-Signatures

Reset Apple Device

Computers, Devices & Printing / Computer

Retiree Email Account

Email, Calendaring & Messaging / Email for Employees

RSO Leadership Permission Request

IT Professional Services / Help Desk Services / File Service and Storage

S

Scanner Issue

Computers, Devices & Printing / Printer/Copier/Scanner

Secure File Upload

Security & Safety / Device & Data Security

Security Audit

Security & Safety / Compliance, Training, and Assessments

Security Awareness

Security & Safety / Compliance, Training, and Assessments

Shared Calendar Access Request

Email, Calendaring & Messaging / Calendars

SharePoint Issue

IT Professional Services / Help Desk Services / File Service and Storage

Software/Hardware Assessment

Security & Safety / Compliance, Training, and Assessments

Special Wireless Request

Network & Wireless / Wireless Network

SSB Issues & Support

Enterprise & Business Systems / Banner and Self-Service Banner (SSB)

Student Web Pages

IT Professional Services / Help Desk Services / File Service and Storage

Suspicious Email Report

Security & Safety / Security Incidents

Systems Analysis & Support

Enterprise & Business Systems / Application Development

T

TargetX

Enterprise & Business Systems / TargetX

TargetX User Issue

Enterprise & Business Systems / TargetX

Teams Calling Issues

Phones & Fax / Phones / Teams Calling

Technology Review, Selection, and Purchase

IT Professional Services / Business Relationship Management

U

University Password (Self-Service)

Accounts & Access / Password

Upgrade or Enhancement to Auxiliary System

Enterprise & Business Systems / Auxiliary Systems

V

Virus Detected

Desktop Software & Apps / Anti-Virus software

Voice Mail Issues

Phones & Fax / Voice Mail

Voice Mail Service

Phones & Fax / Voice Mail

VPN (Virtual Private Network)

Network & Wireless

VVV Request

Accounts & Access / Account and Access Requests

W

W or X Drive Folder Access

IT Professional Services / Help Desk Services / File Service and Storage

Wireless Network Issue

Network & Wireless / Wireless Network