FAX Service Issues

Description of Service:

ESU has implemented a centralized faxing system to replace the individual fax machines across campus.  This new faxing system provides the following features:

• Faxes can be sent directly from applications such as Microsoft Word, Excel, Outlook, and Adobe Acrobat; there is no need to print a document to paper in order to fax it.
• Inbound faxes arrive in an electronic format.  There is no need to scan paper faxes in order to file them electronically.
• Better security and privacy – no more centrally located fax machine where faxes can be read by anyone walking by. 
• No more expenditures for paper, toner, or replacement of failing fax machines.  No more charges for long distance fax calls.

Who can use it:

• Staff
• Faculty

How do I get it:

• To report an issue with fax software or process, click Report an Issue button on the right
• Support available Monday - Friday 8am - 5pm.

How much does it cost?

• There is no cost for technical support.  

Additional Information:

• Search or browse our online Knowledge Base
• Call the IT Help Desk at (620) 341-5555