Service Catalog

Categories (15)

Accounts & Access

Password or account issues, name changes, building or door access, and other access requests such as Banner, Cognos, or OnBase
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Classrooms, Labs, & Conference Rooms

Assistance with hardware configuration, setup, design, maintenance, and event support.
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Cognos- Data Management, Reporting, & Analytics

Data Management, Reporting, and Cognos.
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Computers, Devices & Printing

Support for ESU computers, printers, displays/signs. Return a computer to IT or request one for a new employee.
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Desktop Software & Apps

Links to and issues with ESU-provided software and links to other, useful software.
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Digital Accessibility

Assistance, consultation, & accessibility support for Canvas courses, assignments, documents, and accessibility training.
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Email, Calendaring & Messaging

Email and calendar support
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Enterprise & Business Systems

Support for Banner, OnBase, DegreeWorks, Intellecheck, TouchNet, TargetX, T2 Flex, Starrez, etc.
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IT Professional Services

Project management, IT Change Management. business process analysis, assessments and consultation, and Help Desk Services
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Network & Wireless

Assistance with wireless/wired network access, VPN, and network connectivity
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Phones & Fax

Phone Setup, Support, Removal, Teams Calling, Blue Lights, Elevator Phones, Cell Phones & Hotspots, Voicemail, Fax, and Cable TV.
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Security & Safety

Assistance with information security such as malware, viruses, door access, vulnerability assessment, secure file upload and encryption
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Student Technology Services

Students can locate IT services and submit IT tickets.
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Teaching & Learning

Canvas, instructional tools, accessibility, & more. These requests go the Learning Technologies team.
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Web & Collaboration

ESU Website, Hornet 365, Digital Signs, File Services (SharePoint)
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