Service Catalog

Categories (12)

Accounts & Access

Password or account issues, name changes, building or door access, and other access requests such as Banner, Cognos, or OnBase
Expand

Cognos- Data Management, Reporting, & Analytics

Data Management, Reporting, and Cognos.
Expand

Computers, Devices & Printing

Support for ESU computers, printers, displays/signs. Return a computer to IT or request one for a new employee.
Expand

Desktop Software & Apps

Links to and issues with ESU-provided software and links to other, useful software.
Expand

Email, Calendaring & Messaging

Email and calendar support
Expand

Enterprise & Business Systems

Support for Banner, OnBase, DegreeWorks, Intellecheck, TouchNet, TargetX, T2 Flex, Starrez, etc.
Expand

University Solutions Professional Services

Project management, IT Change Management. business process analysis, assessments and consultation, and Service Desk Support.
Expand

Network & Wireless

Assistance with wireless/wired network access, VPN, and network connectivity
Expand

Phones & Fax

Teams Calling, Blue Light/Emergency & Elevator Phones, Cell Phones & Hotspots, and Fax services.
Expand

Security & Safety

Assistance with information security such as malware, viruses, door access, vulnerability assessment, secure file upload and encryption
Expand

Student Technology Services

Students can locate IT services and submit IT tickets.
Expand

Learning Technologies

Canvas, instructional tools, & more. These requests go the Learning Technologies team.
Expand