Service Catalog

Categories (14)

Accounts & Access

Password or account issues, name changes, building or door access, and other access requests such as Banner, Cognos, or OnBase

Computers, Devices & Printing

ESU Owned Computers, Printers, Displays/Signs, and other office devices

Data Management, Reporting, and Analytics

Involves business intelligence, data warehousing, dashboards, analytic tools, transactional reporting, ad-hoc reporting, and training on reporting tools.

Desktop Software & Apps

Links to and issues with ESU-provided software and links to other, useful software.

Digital Accessibility

Digital accessibility is the practice of ensuring that all people, including those with disabilities, can access and use electronic resources and communications. It encompasses common elements such as:

Email, Calendaring and Messaging

Email, voice, and other collaborative resources, such as video, web conference, and appointment scheduling (Bookings)

Enterprise & Business Systems

Support for Banner, OnBase, DegreeWorks, Intellecheck, TouchNet, TargetX, T2 Flex, Starrez, etc.

IT Professional Services

Project management, business process analysis, assessments and consultation, and Help Desk Services

Learning Spaces (Classrooms, Labs, & Conference Rooms)

Assistance with hardware configuration, setup, design, maintenance, and event support.

Network & Wireless

Assistance with wireless/wired network access, VPN, and network connectivity

Phones & Fax

Phone Setup, Support, Removal, Blue Lights, Elevator Phones, Cell Phones, Voicemail, Fax, and Cable TV.

Security & Safety

Assistance with information security such as malware, viruses, door access, vulnerability assessment, secure file upload and encryption

Teaching & Learning

ESU offers a wide range of technologies for teaching and learning to meet the needs of faculty, staff, and students. The Learning Technologies team helps to connect faculty with the appropriate technology tools to promote collaboration, enhance communication, and share knowledge for both online and traditional instruction.

Web & Collaboration

ESU Website, Hornet 365, Digital Signs, File Services (SharePoint)