Service Catalog

Categories (15)

Accounts & Access

Password or account issues, name changes, building or door access, and other access requests such as Banner, Cognos, or OnBase

Classrooms, Labs, & Conference Rooms

Assistance with hardware configuration, setup, design, maintenance, and event support.

Cognos- Data Management, Reporting, & Analytics

Data Management, Reporting, and Cognos.

Computers, Devices & Printing

Support for ESU computers, printers, displays/signs. Return a computer to IT or request one for a new employee.

Desktop Software & Apps

Links to and issues with ESU-provided software and links to other, useful software.

Digital Accessibility

Assistance, consultation, & accessibility support for Canvas courses, assignments, documents, and accessibility training.

Email, Calendaring & Messaging

Email and calendar support

Enterprise & Business Systems

Support for Banner, OnBase, DegreeWorks, Intellecheck, TouchNet, TargetX, T2 Flex, Starrez, etc.

IT Professional Services

Project management, business process analysis, assessments and consultation, and Help Desk Services

Network & Wireless

Assistance with wireless/wired network access, VPN, and network connectivity

Phones & Fax

Phone Setup, Support, Removal, Blue Lights, Elevator Phones, Cell Phones, Voicemail, Fax, and Cable TV.

Security & Safety

Assistance with information security such as malware, viruses, door access, vulnerability assessment, secure file upload and encryption

Student Technology Services

Students can locate IT services and submit IT tickets.

Teaching & Learning

Canvas, instructional tools (Zoom, Flip, Zoom, Respondus, etc.), accessibility, & more.

Web & Collaboration

ESU Website, Hornet 365, Digital Signs, File Services (SharePoint)