Service Catalog

Categories (14)

Password or account issues, name changes, building or door access, and other access requests such as Banner, Cognos, or OnBase

ESU Owned Computers, Printers, Displays/Signs, and other office devices

Data Management, Reporting, and Analytics involves business intelligence, data warehousing, dashboards, analytic tools, transactional reporting, ad-hoc reporting, and training on reporting tools.

Links to and issues with ESU-provided software and links to other, useful software.

Digital accessibility is the practice of ensuring that all people, including those with disabilities, can access and use electronic resources and communications. It encompasses common elements such as:

Email, voice, and other collaborative resources, such as Cable TV, video, web conference, and appointment scheduling (Bookings)

Includes the support for the Banner, and all of the systems that connect to Banner, such as Banner Self-Service, OnBase, AMS, Ellucian DegreeWorks, Evisions FormFusion, Intellecheck, TouchNet, TargetX, Recruit, T2 Flex, Point & Click, Starrez, etc.

Please click on the category below to learn more about or request that service.

Project management, business process analysis, assessments and consultation, and Help Desk Services

Assistance with hardware configuration, setup, design, maintenance, and event support.

Assistance with wireless/wired network access, VPN, and network connectivity

Phone Setup, Support, Removal, Blue Lights, Elevator Phones, Cell Phones, Voicemail, Fax, and Cable TV.

Assistance with information security such as malware, viruses, door access, vulnerability assessment, secure file upload and encryption

ESU offers a wide range of technologies for teaching and learning to meet the needs of faculty, staff, and students. The Learning Technologies team helps to connect faculty with the appropriate technology tools to promote collaboration, enhance communication, and share knowledge for both online and traditional instruction.

ESU Website, Hornet 365, Digital Signs, File Services (SharePoint)