My Recently Visited Services

Use this form when a report is not running or the output is not as expected. This form can also be used for general Cognos support issues.

Need special wireless ID for an event

Request assistance with upgrading an auxiliary system connected to Banner, such as Blackbaud, CBORD, Handshake, Starrez, Point & Click, etc.

Reload computer

Access point not working, devices are being dropped or not connecting

Use this service to request or remove a calling account, modify or request a call queue or auto attendant, or request a quote for a new phone or headset.

Report a problem with accessing or viewing Onbase documents or workflows.

Report email scam, spam or phishing attempt,

ESU laptops available for checkout

Report network printer issues, SkyPrint issues, request new printer, and assistance with installation.

Request New SharePoint Drive

Report issues with SharePoint Drive, Groups, or Sites

Report Duo issues, or request a hardware token to authenticate

Defender anti-virus software for ESU-owned devices.

Request Access to Cognos

ESU Staff & Faculty can request VPN access. This allows users to connect with ESU secured systems from off campus on an ESU owned device.

Issues with Word, Excel, PowerPoint on your desktop

Word, Excel, Power Point on the web

Request New Microsoft Team/SharePoint Group

Instructions to download Office for student or staff home comptuers

Find help for issues with your ESU account & password. First-time account set up, password resets, and account unlock.

Use this form to request assistance with personal devices.

Report problems and request assistance with Google 2-Step Verification for g.emporia.edu accounts.