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    Services or Offerings?
    Accessibility Support
    1. Services
    2. Teaching & Learning
    3. Canvas
    Assistance and consultation with accessibility support for Canvas courses, assignments, documents, and accessibility training.
    Additional Email Services
    1. Services
    2. Email, Calendaring & Messaging
    3. Email for Employees
    Request email for generic account, send bulk emails, configure spam filter settings
    Adobe for Employees
    1. Services
    2. Desktop Software & Apps
    3. Adobe Creative Cloud
    Advisor Swap
    1. Services
    2. Enterprise & Business Systems
    3. Banner and Self-Service Banner (SSB)
    This process takes the out-going advisor’s advisees and assigns them to the in-coming advisor effective for the current or future term.
    Anti-Virus Software
    1. Services
    2. Security & Safety
    3. Device & Data Security
    Defender anti-virus software for ESU-owned devices.
    Anti-virus Software Issue
    1. Services
    2. Desktop Software & Apps
    3. Anti-Virus software
    Issues with Microsoft Defender on ESU owned machines
    Auxiliary System Issues
    1. Services
    2. Enterprise & Business Systems
    3. Auxiliary Systems
    Report any issues with an auxiliary system connected to Banner, such as TerraDotta, Handshake, CBORD, Blackbaud, Point & Click, Starrez, etc.
    Banner Access Request
    1. Services
    2. Enterprise & Business Systems
    3. Banner and Self-Service Banner (SSB)
    To provide modifications to existing Banner Security.
    Banner General Support
    1. Services
    2. Enterprise & Business Systems
    3. Banner and Self-Service Banner (SSB)
    Request help with using Banner, navigation assistance, or to view helpful Banner user guides.
    Banner Issues
    1. Services
    2. Enterprise & Business Systems
    3. Banner and Self-Service Banner (SSB)
    For assistance with technical issues or errors in the Banner Admin environment.
    Building/Door Access
    1. Services
    2. Accounts & Access
    3. Building/Door Access
    Add or remove users, adjust access hours, quote new card access equipment
    Business Process Review
    1. Services
    2. IT Professional Services
    3. Business Relationship Management
    Consultation services to review Business Processes & Improvement
    Campus Safety Camera
    1. Services
    2. Security & Safety
    3. Physical Security
    Request new campus safety camera placement
    Cellular Device
    1. Services
    2. Phones & Fax
    3. Phones
    4. Cellular Device
    Request service or assistance with ESU owned cellular devices (Phones, iPads, hotspots)
    Change or Grant access to Email Account
    1. Services
    2. Email, Calendaring & Messaging
    3. Email for Employees
    Granting or removing access to an email account