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Services or Offerings?
Accessibility Support
  1. Services
  2. Teaching & Learning
  3. Canvas
Assistance and consultation with accessibility support for Canvas courses, assignments, documents, and accessibility training.
Additional Email Services
  1. Services
  2. Email, Calendaring & Messaging
  3. Email for Employees
Request email for generic account, send bulk emails, configure spam filter settings
Adobe for Employees
  1. Services
  2. Desktop Software & Apps
  3. Adobe Creative Cloud
Advisor Swap
  1. Services
  2. Enterprise & Business Systems
  3. Banner and Self-Service Banner (SSB)
This process takes the out-going advisor’s advisees and assigns them to the in-coming advisor effective for the current or future term.
Anti-Virus Software
  1. Services
  2. Security & Safety
  3. Device & Data Security
Defender anti-virus software for ESU-owned devices.
Anti-virus Software Issue
  1. Services
  2. Desktop Software & Apps
  3. Anti-Virus software
Issues with Microsoft Defender on ESU owned machines
Artificial Intelligence (AI)
  1. Services
  2. IT Professional Services
  3. Business Relationship Management
This service is for questions related to artificial intelligence (AI) tools, features, and resources at ESU. You may request help on how AI can be used, guidance on responsible use, or have a general inquiry about AI. Requests will be reviewed by the AI support group
Auxiliary System Issues
  1. Services
  2. Enterprise & Business Systems
  3. Auxiliary Systems
Report any issues with an auxiliary system connected to Banner, such as TerraDotta, Handshake, CBORD, Blackbaud, Point & Click, Starrez, etc.
Banner Access Request
  1. Services
  2. Enterprise & Business Systems
  3. Banner and Self-Service Banner (SSB)
To provide modifications to existing Banner Security.
Banner General Support
  1. Services
  2. Enterprise & Business Systems
  3. Banner and Self-Service Banner (SSB)
Request help with using Banner, navigation assistance, or to view helpful Banner user guides.
Banner Issues
  1. Services
  2. Enterprise & Business Systems
  3. Banner and Self-Service Banner (SSB)
For assistance with technical issues or errors in the Banner Admin environment.
Building/Door Access
  1. Services
  2. Accounts & Access
  3. Building/Door Access
Add or remove users, adjust access hours, quote new card access equipment
Business Process Review
  1. Services
  2. IT Professional Services
  3. Business Relationship Management
Consultation services to review Business Processes & Improvement
Campus Safety Camera
  1. Services
  2. Security & Safety
  3. Physical Security
Request new campus safety camera placement
Cellular Device
  1. Services
  2. Phones & Fax
  3. Phones
  4. Cellular Device
Request service or assistance with ESU owned cellular devices (Phones, iPads, hotspots)