Updating...
Skip to main content
Filter your search by category. Current category:
All
All
Knowledge Base
Service Catalog
Search the client portal
Search
Sign In
Show Applications Menu
Client Portal
Sign In
Search
Home
Service Outages
Services
Knowledge Base
More Applications
Skip to Knowledge Base content
Search
Articles
Knowledge Base
Categories (16)
Accounts & Access
Password re-sets, accessing other accounts
Expand
Computers, Devices & Printing
ESU Owned Computers, Printers, Displays/Signs, and other office devices documentation
Expand
Data Management, Reporting, and Analytics
Data Management, Reporting, and Cognos
Expand
Desktop Software & Apps
Staff workstations, labs and classrooms
Expand
Digital Accessibility
Digital accessibility is the practice of ensuring that all people, including those with disabilities, can access and use electronic resources and communications
Expand
Email, Calendaring and Messaging
Email, voice, and other collaborative resources, such as Cable TV, video and web conference,
Expand
Enterprise & Business Systems
Includes the support for the Banner & connecting systems, such as Banner Self-Service, OnBase, AMS, DegreeWorks, Intellecheck, TouchNet, TargetX, T2 Flex, Point & Click, Starrez, etc.
Expand
IT Professional Services
IT Training Calendar, Project Mgmt, assessments and consultations
Expand
Learning Spaces (Classrooms, Labs, and Conference Rooms)
Expand
Network & Wireless
Assistance with wireless/wired network access, VPN, and network connectivity
Expand
Phones and Fax
Information about ESU Phones and E-Fax
Expand
Security & Safety
Assistance with information security such as malware, viruses, door access, vulnerability assessment
Expand
Teaching & Learning
Expand
Web & Collaboration
Documentation for ESU-provided software and supported software
Expand
Student Information
Helpful resources and how-to articles for students
Expand
University Trainings
Information for required University trainings- Security, Diversity, & Accessibility
Expand
Additional Resources
Popular Articles
Add/Remove Shortcuts to OneDrive
Remove a Synced Folder from File Explorer
Using a VPN Connection on Windows when Off Campus
Accessing SkyLab from a Mac
Using a VPN Connection on Mac when Off Campus
Recent Articles
Install/Reinstall Jabber on Mac
Uninstall/Reinstall Jabber for Windows 10
Install Office for Home Use
Checking Your ESU Student Email
Uninstall/Reinstall OnBase Unity Client
Popular Tags
OneDrive
(12)
Outlook
(12)
Duo
(11)
authentication
(10)
2step
(9)
Email
(9)
mac
(8)
password
(8)
ADSelfServicePlus
(7)
Banner
(7)