Knowledge Base

Categories (15)

Accounts & Access

Password resets, Duo & Google multifactor authentication, & accessing other accounts

Computers, Devices & Printing

ESU Owned Computers, Printers, Displays/Signs, and other office devices documentation

Data Management, Reporting, & Analytics

Data Management, Reporting, & Cognos

Desktop Software & Apps

Staff workstations, labs and classrooms

Email, Calendaring and Messaging

Outlook Email & Calendar, Microsoft Teams, and the AntiSpam Portal.

Enterprise & Business Systems

Support for the Banner Admin Pages & Self-Service, OnBase, & CARS.

IT Professional Services

IT Training Calendar, Project Mgmt, assessments and consultations

Network & Wireless

Assistance with wireless/wired network access, VPN, and network connectivity

Phones & Fax

Information about ESU Phones & Fax

Security & Safety

Assistance with information security such as malware, viruses, door access, vulnerability assessment

Teaching & Learning

Self-Help articles for Canvas & integrations, including Grade Pass Back, Respondus, & Flip.

Web & Collaboration

Documentation for ESU-provided software and supported software

Student IT Support Information

Helpful resources and how-to articles for students

University Trainings

Information for required University trainings- Security, Diversity, & Accessibility