Knowledge Base

Categories (16)

Accounts & Access

Password re-sets, accessing other accounts
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Computers, Devices & Printing

ESU Owned Computers, Printers, Displays/Signs, and other office devices documentation
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Data Management, Reporting, and Analytics

Data Management, Reporting, and Cognos
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Desktop Software & Apps

Staff workstations, labs and classrooms
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Digital Accessibility

Digital accessibility is the practice of ensuring that all people, including those with disabilities, can access and use electronic resources and communications
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Email, Calendaring and Messaging

Email, voice, and other collaborative resources, such as Cable TV, video and web conference,
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Enterprise & Business Systems

Includes the support for the Banner & connecting systems, such as Banner Self-Service, OnBase, AMS, DegreeWorks, Intellecheck, TouchNet, TargetX, T2 Flex, Point & Click, Starrez, etc.
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IT Professional Services

IT Training Calendar, Project Mgmt, assessments and consultations
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Learning Spaces (Classrooms, Labs, and Conference Rooms)

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Network & Wireless

Assistance with wireless/wired network access, VPN, and network connectivity
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Phones and Fax

Information about ESU Phones and E-Fax
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Security & Safety

Assistance with information security such as malware, viruses, door access, vulnerability assessment
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Teaching & Learning

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Web & Collaboration

Documentation for ESU-provided software and supported software
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Student Information

Helpful resources and how-to articles for students
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University Trainings

Information for required University trainings- Security, Diversity, & Accessibility
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