Knowledge Base

Categories (15)

Accounts & Access

Password re-sets, accessing other accounts

Computers, Devices & Printing

ESU Owned Computers, Printers, Displays/Signs, and other office devices documentation

Data Management, Reporting, and Analytics

Data Management and Reporting

Desktop Software & Apps

Staff workstations, labs and classrooms

Digital Accessibility

Digital accessibility is the practice of ensuring that all people, including those with disabilities, can access and use electronic resources and communications

Email, Calendaring and Messaging

Email, voice, and other collaborative resources, such as Cable TV, video and web conference,

Enterprise & Business Systems

Includes the support for the Banner, and all of the systems that connect to Banner, such as Banner Self-Service, OnBase, AMS, Ellucian DegreeWorks, Evisions FormFusion, Intellecheck, TouchNet, EMAS, Recruit, T2 Flex, Point & Click, Starrez, etc.

IT Professional Services

IT Training Calendar, Project Mgmt, assessments and consultations

Learning Spaces (Classrooms, Labs, and Conference Rooms)

Network & Wireless

Assistance with wireless/wired network access, VPN, and network connectivity

Phones and Fax

Information about ESU Phones and E-Fax

Security & Safety

Assistance with information security such as malware, viruses, door access, vulnerability assessment

Teaching & Learning

Web & Collaboration

Documentation for ESU-provided software and supported software

Student Information

Helpful resources and How-Tos