IT Professional Services

Project management, business process analysis, assessments and consultation, and Help Desk Services

Categories (5)

Business Relationship Management

Consulting services include researching existing ESU products, vendor review/selection and assistance developing a long term software support model. The BRM will assist with vendor due diligence review, financial assessment, requirements matching, security considerations and assessment of IT resource requirements from vendor review through implementation. The BRM can guide departments to leverage the most appropriate existing IT services and products available across ESU. Following the software implementation, the BRM will offer Service Management lifecycle consulting. The BRM can help define who will manage accounts, how will upgrades be implemented, end user communications, success metrics, total cost of ownership, security and vendor relationship management.

Event Support

Requests for technology for campus events, such as computers, projectors, signs, etc

Project Management

IT provides various services to assist ESU departments in providing effective process, portfolio, and project management.

Help Desk Services

Services provided by the IT Help Desk such as appointments, and equipment checkout, SharePoint sites and groups, File services, including OneDrive

IT Change Request

Internal service for IT change requests