 Business Relationship Management

Consulting services include researching existing ESU products, vendor review/selection and assistance developing a long term software support model. The BRM will assist with vendor due diligence review, financial assessment, requirements matching, security considerations and assessment of IT resource requirements from vendor review through implementation. The BRM can guide departments to leverage the most appropriate existing IT services and products available across ESU. Following the software implementation, the BRM will offer Service Management lifecycle consulting. The BRM can help define who will manage accounts, how will upgrades be implemented, end user communications, success metrics, total cost of ownership, security and vendor relationship management.