Popular Services
Request assistance or report any type of issue with the Canvas learning management system.
Granting or removing access to an email account
Add or remove users, adjust access hours, quote new card access equipment
Find help for issues with your ESU account & password. First-time account set up, password resets, and account unlock.
ESU Staff & Faculty can request VPN access. This allows users to connect with ESU secured systems from off campus on an ESU owned device.
Use this service to request or remove a calling account, modify or request a call queue or auto attendant, or request a quote for a new phone or headset.
Add or remove users from W drive or X Drive access
Report Duo issues, or request a hardware token to authenticate
Report a problem or request a modification to an in-house developed application.
Request New Microsoft Team/SharePoint Group
Report an issue with, or request repair of desktop, laptop and tablet, software
Report network printer issues, SkyPrint issues, request new printer, and assistance with installation.
TargetX power users/admins can use this form to Report issues with TargetX, request access or services, picklist values, or group assignments.
This form will start the process, which will ask a few questions that will help IT understand the scope and technical needs of the project. Specifics will be further fleshed out as discovery and assessments are needed.
This form can be used for a customer that is encountering issues signing into the Undergrad, Graduate, or International Admission portals.
Request service or assistance with ESU owned cellular devices (Phones, iPads, hotspots)