Popular Services
Granting or removing access to an email account
A shared mailbox makes it easy for a group of people to monitor and send email from an email alias like helpdesk@emporia.edu. When a person replies to a message sent to the shared mailbox, the email appears to be from the shared address, not from the individual user.
Request assistance or report any type of issue with the Canvas learning management system.
Add or remove users from W drive or X Drive access
Request assistance or report any type of issue with instructional tools.
TargetX power users/admins can use this form to Report issues with TargetX, request access or services, picklist values, or group assignments.
eMPerson8r access requests must come from the department's owner. Other requests will be denied.
This form will start the process, which will ask a few questions that will help IT understand the scope and technical needs of the project. Specifics will be further fleshed out as discovery and assessments are needed.
Use this service to request OnBase access to the following forms: AP Approvals: AP Invoice, AP Purchase Requisition, IT Billing. FC Approvals: Form A, Form B, Form C, HR Offer Letter.
ESU Staff & Faculty can request VPN access. This allows users to connect with ESU secured systems from off campus on an ESU owned device.
Request support to create or enhance departmental procedures, leveraging technology to efficiently achieve departmental goals.
Request New Microsoft Team/SharePoint Group
Request email for generic account, send bulk emails, configure spam filter settings
Report network printer issues, SkyPrint issues, request new printer, and assistance with installation.
Report an issue with, or request repair of desktop, laptop and tablet, software
Use this service to request or remove a calling account, modify or request a call queue or auto attendant, or request a quote for a new phone or headset.
Request service or assistance with ESU owned cellular devices (Phones, iPads, hotspots)