Popular Services
Granting or removing access to an email account
This form will start the process, which will ask a few questions that will help IT understand the scope and technical needs of the project. Specifics will be further fleshed out as discovery and assessments are needed.
Add or remove users from W drive or X Drive access
ESU Staff & Faculty can request VPN access. This allows users to connect with ESU secured systems from off campus on an ESU owned device.
Use this service to request OnBase access to the following forms: AP Approvals: AP Invoice, AP Purchase Requisition, IT Billing. FC Approvals: Form A, Form B, Form C, HR Offer Letter.
Report an issue with, or request repair of desktop, laptop and tablet, software
When an employee leaves the university, assigned equipment will be returned to IT.
Find help for issues with your ESU account & password. First-time account set up, password resets, and account unlock.
TargetX power users/admins can use this form to Report issues with TargetX, request access or services, picklist values, or group assignments.
To provide modifications to existing Banner Security.
For assistance with technical issues or errors in the Banner Admin environment.
Report any issues with an auxiliary system connected to Banner, such as TerraDotta, Handshake, CBORD, Blackbaud, Point & Click, Starrez, etc.
Request support to create or enhance departmental procedures, leveraging technology to efficiently achieve departmental goals.
This service is for questions related to artificial intelligence (AI) tools, features, and resources at ESU. You may request help on how AI can be used, guidance on responsible use, or have a general inquiry about AI. Requests will be reviewed by the AI support group
Request New Microsoft Team/SharePoint Group
Request assistance or report any type of issue with the Canvas learning management system.
Request assistance or report any type of issue with instructional tools.