Popular Services

Granting or removing access to an email account

Outlook email for staff, faculty and student employees

Request New Microsoft Team/SharePoint Group

Use this service to request OnBase access to the following forms: AP Approvals: AP Invoice, AP Purchase Requisition, IT Billing. FC Approvals: Form A, Form B, Form C, HR Offer Letter.

ESU Staff & Faculty can request VPN access. This allows users to connect with ESU secured systems from off campus on an ESU owned device.

ESU laptops available for checkout

Request New SharePoint Drive

When an employee leaves the university, assigned equipment will be returned to IT.

Report problems and request assistance with Google 2-Step Verification for g.emporia.edu accounts.

This service is to request an account for a Vendor, Visitor, or Volunteer (VVV). A VVV role in our system is needed in order to create an ESU account and be able to grant access to ESU email, systems, or doors. This form starts the process. IT Security partners with Human Resources on this service request.

Centralized deployment will provide laptops to new employees.

Report Duo issues, or request a hardware token to authenticate

Find help for issues with your ESU account & password. First-time account set up, password resets, and account unlock.

eMPerson8r access requests must come from the department's owner. Other requests will be denied.

The ESU Visitor Computer Access Service offers temporary computer access for non-ESU guests who require it for events for academic or university-related purposes. This service ensures secure and monitored access to ESU computing resources while protecting university systems and data.

Report network printer issues, SkyPrint issues, request new printer, and assistance with installation.

Issues with student or retiree ESU GMail account

Report an issue with, or request repair of desktop, laptop and tablet, software

Add or remove users from W drive or X Drive access

Use this service to request or remove a calling account, modify or request a call queue or auto attendant, or request a quote for a new phone or headset.

Report issues with SharePoint Drive, Groups, or Sites

This form will start the process, which will ask a few questions that will help IT understand the scope and technical needs of the project. Specifics will be further fleshed out as discovery and assessments are needed.

Issues with OneDrive, such as syncing, logging in, errors. or permissions.

Report & request support for all types of Outlook calendars. (personal, shared, web, room, and SharePoint)