Popular Services

ESU Staff & Faculty can request VPN access. This allows users to connect with ESU secured systems from off campus on an ESU owned device.

Centralized deployment will provide laptops to new employees.

Use this service to request or remove a calling account, modify or request a call queue or auto attendant, or request a quote for a new phone or headset.

Request assistance or report any type of issue with the Canvas learning management system.

Outlook email for staff, faculty and student employees

Granting or removing access to an email account

Report a problem with accessing or viewing Onbase documents or workflows.

Report a problem or request a modification to an in-house developed application.

Use this form to request access to Cognos or modify existing access.

Updated change management form, workflow and task for requestor.

Request new office phone, cell phone, new phone number or phone service

Report problems and request assistance with Google 2-Step Verification for g.emporia.edu accounts.

Add or remove users from W drive or X Drive access

Reload computer

Report Duo issues, or request a hardware token to authenticate

eMPerson8r access requests must come from the department's owner. Other requests will be denied.

This service is to request an account for a Vendor, Visitor, or Volunteer (VVV). A VVV role in our system is needed in order to create an ESU account and be able to grant access to ESU email, systems, or doors. This form starts the process. IT Security partners with Human Resources on this service request.

ASG leadership will use this service/form to request email accounts for senators.

Add or remove users from OnBase workflows

This form will start the process, which will ask a few questions that will help IT understand the scope and technical needs of the project. Specifics will be further fleshed out as discovery and assessments are needed.

Add or remove users, adjust access hours, quote new card access equipment

Request New Microsoft Team/SharePoint Group

Report network printer issues, SkyPrint issues, request new printer, and assistance with installation.

A shared mailbox makes it easy for a group of people to monitor and send email from an email alias like helpdesk@emporia.edu. When a person replies to a message sent to the shared mailbox, the email appears to be from the shared address, not from the individual user.