Guides on call queues, transfers, voicemail, office hours, phone setups, delegate access, & FAQ's.
How to locate a call queue (CQ) and sign in or out
Understand Teams Calling acronyms, their meanings, and functions
How to search, find, and call and internal user, department/main line call queue or auto attendant.
Introductory Guide to Teams Calling
This article covers the necessary steps to transfer a Teams call from various devices.
How to add a Teams Call to a conference phone.
How to guide for the front desk/shared Cisco common area phones (CAP),
Step-by-step outline for setting up delegated calls and customizing call answer rules in Microsoft Teams Calling.
Commonly asked questions about Teams and Teams Calling
This article covers how to set your active office hours in the Teams application.
When placing a call in Microsoft Teams, you can search for colleagues or a campus phone number by typing in a name into the dial/search field. However, you may sometimes see results labeled as "External" with a strange string of numbers (e.g., 726 or 43556). Here's why that happens and how to get accurate results.
Set up Voicemail for Teams using the application
Make calling your frequent contacts faster and easier than ever with speed dial.
This article gets you familiar with the Yealink physical Teams Phone and features.