Call Queues

Summary

Sign in or Out of a Call Queue

Applies To

ESU staff/faculty that have been assigned to a call queue

Instructions


Teams App or Web Version 

1) Go to the 3 dots at the upper right and click Settings. 

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​​​​2) ​​​Select Calls 

3) Select the CQ at the top of the page (Note: this can take a few seconds to populate and you be assigned to more than 1 call queue)

4) Toggle the “Receive calls from this queue” to sign in or out.

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Teams Mobile App 

1) Click on your profile (circle), click Settings, and select Calling.

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2) Find the CQ and toggle on/off to sign in or out,

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Additional Assistance

Need a little more help? Submit a ticket, start a chat in the lower-right corner, or click Contact Us for more options.