A shared mailbox allows a group of users to receive, monitor, and send email from a shared email address rather than an individual account. Shared mailboxes also include a shared calendar and appear in Outlook for approved users without requiring a separate password. Access should be updated when users change roles or leave the university.
Who Can Request This Service
ESU Faculty and staff who need a shared mailbox for a department, office, team, or other university function may request this service.
Before You Begin
Before submitting your request, have the following information ready:
- Suggested Email Address Name & Details: Provide a suggested name for the shared mailbox (avoid acronyms) and explain what the email account will be used for.
- Mailbox Owner: Identify one person who will own the mailbox and manage access and permissions.
- Users Needing Access: Provide the usernames of all users who need access, separated by commas. Users must be current employees, faculty, or student employees.
- Description: Provide the desired mailbox name and a brief description of its purpose.
What to Expect
A University Solutions technician will review your request and reach out with an update on your ticket, including any questions or next steps.
Request This Service
Submit a ticket for the fastest assistance, start a chat in the lower-right corner, or click Contact Us for other options.