How To:
- Place a Call in Teams Internally
Applies To:
- Those using the Teams Application or a Teams Yealink Phone.
- Please note that when using a Cisco Common Area Phone (CAP), you can only make calls by dialing a phone number directly.
Steps:
π Microsoft Teams makes it easy to place calls using either a 4-digit extension, or by searching for a user or a call queue (CQ) for a main or shared office line, or an auto attendant (AA) by name.
β
Options for Placing a Call:
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By Extension: Simply type the 4-digit extension into the dialer and press Call.
-
By Name: Start typing the personβs name into the Teams search bar. When you see the correct person, select Call.
βοΈ Calling a Campus Main Office Line
If you're trying to reach a shared campus phone line, search for the Call Queue (CQ) name.
π Pro Tip:
Start your search with CQ- followed by the name of the department.
This will ensure you get the correct call queue and not a generic or non-callable account.
Not sure what the call queue name (CQ) is? Look up the name here... (link coming soon)
β οΈ Important Note on Search Results
Teams pulls directory results globally, which means:
-
Keep in mind: Some accounts shown in search results may not have phone service, may be unattended, or may not be signed in.
-
Some generic or shared accounts may look similar to a call queue but may not be able to accept calls.
Example Search:
Conference & Scheduling
β Incorrect Search - This is a generic account and cannot receive calls
CQ-Conference and Scheduling
β
Correct Search - This is the call queue β select this one to place a call
Look for the headset icon next to the result to confirm it's a call queue.
π Campus Call Queue & Auto Attendant Cheat Sheet
Cheat sheet coming soon...
π€β Set Up Speed Dial
Would you like a way to quickly call numbers (internal or external)? Microsoft Teams lets you set up Speed Dial to make calling your frequent contacts easier than ever.
Click here for detailed directions on how to set up and call.