How to set a Voicemail Greeting from a ESU Desk Phone or Jabber

How To:

  • How to set a Voicemail Greeting from an ESU Desk Phone or Jabber

Applies To:

  • Staff & Faculty with an ESU phone line and those with Jabber configured for their phone line

Steps:

From your Cisco phone 

1) Pick up your phone receiver and press the Messages button on the phone. 

2) When prompted enter your pin. Enter the pin followed by # 

Note: If you do not know you pin to see the article for instructions on resetting your voicemail pin.  

First time set up: 

If you have never set up your voicemail before a self-enrollment procedure will begin, and you will be prompted to: 

  1. Record your name 

  1. Record your greeting 

  1. Set up a new PIN (Personal Identification Number) 

  1. Your PIN needs to be a random combination of six digits and cannot be consecutive numbers in a predictable sequence. 

The system will walk you through and give you options for your voicemail.  

To change/set your greeting: 

  1. Press 4 to get to settings 

  1. Press 1 to change greeting 

  1. To re-record press 1, record your greeting and press # 

  1. Listen to your recording and follow the prompts for all other options. Hang up when complete. 

From Jabber 

NOTE:  If you want to use Cisco Jabber from off-campus you will need to connect via VPN first on an ESU computer. 

1)  Bring up the Cisco Jabber window and click on the voice messages button, then click on the ‘Call voicemail’ button 

 

2) Click the keypad icon and enter your voicemail PIN followed by the # key. 

Note: If you do not know you pin to see the article for instructions on resetting your voicemail pin.  

The system will walk you through and give you options for your voicemail.  

To change/set your greeting: 

  1. Press 4 to get to settings 

  1. Press 1 to change greeting 

  1. To re-record press 1, record your greeting and press # 

  1. Listen to your recording and follow the prompts for all other options. Hang up when complete. 

Details

Article ID: 101791
Created
Tue 3/17/20 2:53 PM
Modified
Mon 3/8/21 1:57 PM