Use this service when a Cognos report is not running, produces unexpected results, or you need help with a general Cognos issue.
What to Include
To help us troubleshoot your issue, please provide:
- Requested For – If you are submitting the request on behalf of someone else, provide their name.
- Report Name – Enter the name of the Cognos report.
- Folder – Enter the folder where the report is located.
- What’s Wrong – Describe the issue, including any error messages, unexpected results, or other details that may help us troubleshoot.
- Attachment – Attach any relevant files or screenshots, if available.
What Happens Next
A Data Management team member will review your request and reach out with an update on your ticket, including any questions or next steps.
Report an Issue
Submit a ticket for the fastest assistance, start a chat in the lower-left corner, or click Contact Us for other options.