How To:

• Add or Remove Devices for Duo After Enrollment

Applies To:

• Faculty, Staff, and Student Employees Enrolled in Duo

Steps:

Have a new phone? Want to add a security key? You can easily add and remove devices right from the Duo Prompt. 

Enroll a New Device 

1) Open an Incognito/Private browser window and log into an ESU system to get to the Duo screen. When the prompt screen comes up, click Other Options. 

2) Click Manage devices.

3) Select a verification method and complete logging in.

NOTE: You can't add a new device from this page if you do not have access to any of your previously enrolled authentication devices; you'll need to contact the IT Help Desk. 

4) Click 'Add a Device' OR 'I have a New Phone' and enter the information for your new device.

Need step by step on how to add a device? Check out this article. 

Remove a Device 

1) Open an Incognito/Private browser window and log into an ESU system to get to the Duo screen. When the prompt screen comes up, click Other Options. 

2) Click Manage devices.

3) Select a verification method and complete logging in.

NOTE: You can't add a new device from this page if you do not have access to any of your previously enrolled authentication devices; you'll need to contact the IT Help Desk. 

4) Click Edit on the device you want to remove.

NOTE: You cannot remove a device if you only have one authentication method on your account.

5) You will have the chance to confirm that you want to delete that device. Click Delete.