How To:
- Add or Remove Devices for Duo After Enrollment
Applies To:
- Faculty, Staff, and Student Employees Enrolled in Duo
Steps:
Have a new phone? Want to add a security key? You can easily add and remove devices right from the Duo Prompt.
Enroll a New Device
1) Open an Incognito/Private browser window and log into an ESU system to get to the Duo screen. When the prompt screen comes up, click Other Options.
2) Click Manage devices.
![](https://emporia.teamdynamix.com/TDPortal/Images/Viewer?fileName=dd264a68-94a7-4430-9b4c-a4bebd880293.png&beidInt=368)
3) Select a verification method and complete logging in.
NOTE: You can't add a new device from this page if you do not have access to any of your previously enrolled authentication devices; you'll need to contact the IT Help Desk.
![](https://emporia.teamdynamix.com/TDPortal/Images/Viewer?fileName=1e9ba2bd-be2f-4d56-a3da-dcb839a614d5.png&beidInt=368)
4) Click 'Add a Device' OR 'I have a New Phone' and enter the information for your new device.
![](https://emporia.teamdynamix.com/TDPortal/Images/Viewer?fileName=e69e934e-4731-4c6e-8dd6-097a61de02da.png&beidInt=368)
Need step by step on how to add a device? Check out this article.
Remove a Device
1) Open an Incognito/Private browser window and log into an ESU system to get to the Duo screen. When the prompt screen comes up, click Other Options.
2) Click Manage devices.
![](https://emporia.teamdynamix.com/TDPortal/Images/Viewer?fileName=dd264a68-94a7-4430-9b4c-a4bebd880293.png&beidInt=368)
3) Select a verification method and complete logging in.
NOTE: You can't add a new device from this page if you do not have access to any of your previously enrolled authentication devices; you'll need to contact the IT Help Desk.
![](https://emporia.teamdynamix.com/TDPortal/Images/Viewer?fileName=1e9ba2bd-be2f-4d56-a3da-dcb839a614d5.png&beidInt=368)
4) Click Edit on the device you want to remove.
NOTE: You cannot remove a device if you only have one authentication method on your account.
![](https://emporia.teamdynamix.com/TDPortal/Images/Viewer?fileName=2d4278de-928b-4595-aca1-f3998cf1cc5a.png&beidInt=368)
5) You will have the chance to confirm that you want to delete that device. Click Delete.