Duo Guide

After being enrolled in Duo you now have the ability to Enroll new devices into Duo or remove old ones. You can refer to the links below to see instructions for each method:

Contents:

• Enrolling a new device using an existing device
• Removing an old device using an existing device
• Setup Duo mobile
• How to add a Duo Token

Note: To request a duo token please fill out the following request: Request Duo Token

Once you have received your hardware token, you will need to call the IT Help Desk at 620-341-5555 so that we can enroll your account in Duo and activate the token. Please note this token cannot be used with your student Gmail account.  

Enroll a New Device 

1) Open an Incognito/Private browser window and log into an ESU system to get to the Duo screen. When the prompt screen comes up, click Other Options. 

2) Click Manage devices.

3) Select a verification method and complete logging in.

Note: You will not be able to continue modifying your verifying devices if you do not verify with one of your existing methods. For Example you cannot remove your cell phone if you do not have another method to verify with.

4) Here you can edit the devices that you have assigned to your account.

Need step by step on how to add a device? Check out this article. 

Remove a Device 

1) Open an Incognito/Private browser window and log into an ESU system to get to the Duo screen. When the prompt screen comes up, click Other Options. 

2) Click Manage devices.

3) Select a verification method and complete logging in.

Note: You will not be able to continue modifying your verifying devices if you do not verify with one of your existing methods. For Example you cannot remove your cell phone if you do not have another method to verify with.

4) Click Edit on the device you want to remove.

Note: You cannot remove a device if you only have one authentication method on your account.

Setting up Duo Mobile:

Using the Duo Mobile (app) is the preferred and fastest way to authenticate. Duo's self-enrollment process makes it easy to register your cell phone and activate the Duo Mobile application so you can receive Duo requests via push notification and tap to approve and log in. 

1) You will receive an email from Duo Security with the subject line 'Duo Security Enrollment. This email will contain an enrollment link. Click the first link in the email to start your enrollment. Note: If you try to log in on an ESU sign-in page (like Canvas) you will be prompted there if you try to sign in before you see the email- Start with Step 2.

You will receive an email from "no-reply@duosecurity.com" to your student email. 

The contents of the message should say the following:

2) Upon clicking the link or signing into your account for the first time you will be prompted with the following screen:

3) After getting started we need to setup our first device. We recommend starting with Duo Mobile. It may be tempting to use the "Windows Hello" or Thumbprint option however these methods often cause users troubles especially when attempting to sign into another device. Using the "Duo Mobile" option will allow you to sign into any device with your credentials and for as long as you have your cell phone on your person you will always be able to sign in.

Note: If you are still interested in using Windows Hello or the thumbprint option you will have the opportunity to set that up after getting setup with Duo mobile. 

4)  This screen requires that you enter your phone number. Duo will use your phone number to associate you to your account and can also be used to receive text messages to your number. 

5) After entering your phone number you will be prompted to receive a passcode and verify that code. Once you have input the code and the system verifies your identity you will be prompted with the next screen. This is also where you are prompted to install the Duo Mobile app to your smart phone. 

5) On screen you will see a QR Code that you can scan. From the Duo mobile app that you just downloaded and you can scan the QR Code. Upon scanning it you should see your account pop-up. From here you keep your account name the same or change it and click Done. 

6) Now back on your computer you can now add the "Windows Hello" or your Thumbprint as an approved device if you would like. Otherwise click "I don't want to add any more devices".

7) You can now sign in with Duo. You will be prompted every time you sign into a new device. When signing in, open the Duo app on your phone and click "Approve" if the log in is for you or "Deny" if it is fraudulent and is not you signing in.

After pressing "Approve" you will see this window next. If you select "Yes, this is my device" you may not need to use Duo to verify next time you sign in. If you are using a computer that you primarily use you can select yes otherwise select no.

Duo Token Instructions

To request a duo token please fill out the following request: Request Duo Token

Once you have received your hardware token, you will need to call the IT Help Desk at 620-341-5555 so that we can enroll your account in Duo and activate the token. Please note this token cannot be used with your student Gmail account.  

Once the token is activated for your account, please follow these instructions when you are prompted to authenticate with Duo: 

1) When signing in, select Enter a Passcode. 

2) Press the red button on your hardware token to generate a new passcode. 

3) Enter the passcode on the website. 

Note: Tokens can get “out of sync" if the button is pressed too many times in a row and the generated passcodes were not used for login. Contact the IT Help Desk if your token stops working.