Knowledge Base

Categories (15)

Accounts & Access

Password resets, Duo & Google multifactor authentication, & accessing other accounts
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Computers, Devices & Printing

ESU Owned Computers, Printers, Displays/Signs, and other office devices documentation
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Cognos- Data Management, Reporting, & Analytics

Data Management, Reporting, & Cognos
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Desktop Software & Apps

Staff workstations, labs and classrooms
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Email, Calendaring and Messaging

Outlook Email & Calendar, Microsoft Teams, and the AntiSpam Portal.
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Enterprise & Business Systems

Support for the Banner Admin Pages & Self-Service, OnBase, & CARS.
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IT Professional Services

IT Training Calendar, Project Mgmt, assessments and consultations
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Classrooms, Labs, & Conference Rooms

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Network & Wireless

Assistance with wireless/wired network access, VPN, and network connectivity
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Phones & Fax

Information about ESU Phones, Teams Calling. Cellular Devices & Fax Services.
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Security & Safety

Assistance with information security such as malware, viruses, door access, vulnerability assessment
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Teaching & Learning

Self-Help articles for Canvas & integrations, including Grade Pass Back, Respondus, & Flip.
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Web & Collaboration

Documentation for ESU-provided software and supported software
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Student IT Support Information

Helpful resources and how-to articles for students
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University Trainings

Information for required University trainings- Security, Diversity, & Accessibility
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