How To:
- Access a shared mailbox in Outlook
Applies To:
- Faculty
- Employees
- Student Employees
Steps:
A shared mailbox cannot be directly signed into and instead the access has to be deligated to you. If you do not know if you have access to a shared mailbox get in touch with your supervisor and have the owner the of the mailbox fill out this form: Change or Grant Access to a Shared Mailbox
If you know you have access to the Shared Mailbox or email account you can follow the directions below to access the account.
Table of Contents:
Mac Users:
In order to access a shared mailbox or a email account you have to use the web version of Outlook.
Accessing Shared Mailboxes and email accounts in the web version of Outlook
When using the web version of Outlook you must sign into the other account inbox that you want to see. To do that follow the instructions below:
1) Open the web version of Outlook and sign in with your ESU credentials.
2) After your account is open click on your "Profile Picture" in the top right corner and click "Open another mailbox"
3) Type in the name of the email you wish to access, click the account and click "Open".
The Mailbox will now open in a new tab and you can keep working with both accounts being open.
Accessing Shared Mailboxes and email accounts in the Outlook (classic) Desktop App
When using the Classic Outlook Desktop application all Shared Mailboxes and Email accounts that you have access to should appear under the "Folder Pane" on the left side of the screen.
If you are using the Outlook desktop app and do not see the account you are trying to access then you do not have access to the account. Have the account owner complete this form: "Change or Grant Access to a Shared Mailbox"
Accessing Shared Mailboxes and email accounts in the Outlook (new) Desktop App
When using the New Outlook Desktop application all Shared Mailboxes and Email accounts that you have access to should appear under the "Folder Pane" on the left side of the screen.
Note: The person icon next to the account denotes that the account you are viewing is an email account.
If you are using the New Outlook and do not see the account you are trying to access then you do not have permissions to that account. Have the account owner complete this form: "Change or Grant Access to a Shared Mailbox"