How To:
- Troubleshoot when a Cognos Report Has No Output
Applies To:
- Faculty & Staff with Cognos Access
Steps:
The most common reasons for a Cognos report not having output can be explained as follows:
If you are sure you have approved access to run a Cognos report, you will be able to locate the report in the folder and complete the prompts necessary to run the report. Once it appears the report is completed, yet you have no output, it can be due to two reasons.
1. Your pop-up blocker is preventing the results from downloading. Once the report is completed, a window will appear asking you how you would like to see your output. If you still don't see the output, it may be due to your pop-up blocker being activated. Simply disable your pop-up blocker and you should be able to see your output.
2. Chrome is the preferred browser for running reports in Cognos. If you are able to successfully run the report, yet you have no output, open and Incognito window and re-run your report.
3. If neither of these options resolves your issue, please submit a ticket and a Data Management team member will contact you.