OnBase login issues

Tags login OnBase

OnBase Log in FAQs :

  • Having trouble logging into OnBase?
  • Here are some things to look at and try:

Applies To:

  • Staff
  • Faculty
  • Student Employees

FAQs:

  1.  Are you off-campus?  If so you have options:
    1. Using the Unity client, you will either have to use a VPN client, or use SkyLab 
    2. The web client should connect fine from off-campus. You may have to enter esuad\ before your username for it to sign in.

  2. What browser are you using?
    1. Safari is unreliable
    2. Recommend using Chrome, Firefox, or Edge

  3. Does your university password work for other sites, such as email, or Banner?
    1. If not, go to Hornet365.com to reset your password

  4. Are you a new employee?
    1. If so, your account settings may not be completely configured for access to OnBase.  Check with your department Administrative Assistant to confirm your account. VVV role does not have OnBase access.

  5. For other problems using the web version of OnBase, try clearing your browser or use an incognito or private browser window.

For more information, go to Hornet 365.com, click on Employees, then find the OnBase tile.

Details

Article ID: 90080
Created
Tue 10/22/19 4:41 PM
Modified
Thu 7/22/21 1:14 PM