Enroll in Password Self-Service

How To:

  • Enroll in Password Self-Service

Applies To:

  • Employees, Faculty, & Students

Steps:

1) Go to account.emporia.edu and enter your ESU username and password and click Login.

Note: You will not be able to use the Forgot your password and Account locked out tools until you are enrolled in self-service. Call the help desk if you do not know your ESU username/password. If you are a first-time user, enter the temporary password given. 

Graphical user interface, text, application, email

Description automatically generated

Graphical user interface, application, email

Description automatically generated


2) You will get a welcome pop-up message to enroll, click on the green ‘Click here’ button. If you do not see the pop up click the Enrollment tab at the top of the page.

Graphical user interface, text, application, email

Description automatically generated


3) This brings you to the Enrollment tab. Choose 2 security questions from the drop-down lists and put in your answers. Be sure to remember exactly how you have entered your answers.  Click Next. 

Graphical user interface, text, application, email

Description automatically generated


4) You are now successfully enrolled.

Graphical user interface, text, application, email

Description automatically generated


5) You will receive an email acknowledging your enrollment.

Graphical user interface, text, application, email

Description automatically generated


Additional Enrollment Options:

Note: All of these methods are optional.

Graphical user interface, text, application, email, Teams

Description automatically generated


Enrollment using Google Authenticator
Prerequisite: Download the Google Authenticator app on your mobile device from the Play Store or the App Store.

Configuration steps:
1) In the Self-Service portal, go to the Enrollment tab → Google Authenticator. A QR code will be displayed.
2) Go to Google Authenticator app on your mobile. Select Scan QR code and scan the displayed QR code. If that method fails, click Can't scan it? link. A set of numbers will be displayed. Go to the Google Authenticator app on your mobile device. Select Manual entry and enter the displayed numbers in the app.
3) A one-time-passcode is generated in the app. Type that value in the Enter code field.
4) Click Next.

Graphical user interface, text, application, email

Description automatically generated


Enrollment using Microsoft Authenticator
Prerequisite: Download the Microsoft Authenticator app on your mobile device from the Google Play Store or the Apple App Store.

Configuration steps:
1) In the Self-Service portal, go to Enrollment and Microsoft Authenticator. A QR code will be displayed.
2) Go to the Microsoft Authenticator app on your mobile device. Select Scan QR code and scan the displayed QR code. If that method fails, click Can't scan it? link. A set of numbers will be displayed.
Go to the Microsoft Authenticator app on your mobile device. Select Add Account, Other → OR enter code manually.. Enter the Account name (something to identify your account) and type the Secret Key displayed below. A one-time passcode is generated.
3) Switch to the user portal and type the one-time-passcode in the Enter code field. Click Verify Code.

Graphical user interface, text, application, email

Description automatically generated


Enrollment using Push Notification Authentication
Prerequisite: Download and configure the Self-Service app on your mobile device from the Play Store or the App Store. 

If you do not have this installed/configured visit this link for directions.

Steps to enroll for Push Notification Authentication:

  1. Open the Password Self-Service mobile app and log in with your domain username and password.
  2. Tap the user icon and select Enrollment.
  3. Select the Mobile App Authenticator icon and enable the Push Notification authentication method.
  4. Now tap Enroll/Update at the top.

Details

Article ID: 135228
Created
Mon 8/16/21 10:49 AM
Modified
Tue 9/28/21 4:27 PM