Using the Password Self-Service Mobile App

How To:

  • Using the Password Self-Service Mobile App

Applies To:

  • Students, Faculty, & Employees

Steps:

Setting up the app

1) With the mobile app for iOS and Android, you can reset passwords and unlock your account, right from your own mobile device. Visit the Apple or Play Store on your mobile device and search for Manage Engine ADSelfService Plus and install it. 

Password self service icon


2) Open the app on your phone and select Server Settings.

Graphical user interface showing the password self service screen


3) In the bottom-left corner, tap the Scan QR Code button. (You may be prompted to allow access to your camera)

Graphical user interface showing the QR code option

Scan the QR code below and click Save. 

Example QR code


4) You may be asked to allow push notifications. This is optional. If you would like to enable push notifications, you will be prompted to sign in with your ESU username and password. Click Done and click OK. 

Graphical user interface showing the login screen

Graphical user interface showing push notification


Using the App

Graphical user interface showing the password reset option


Enrolling in Password Self-Service for the first time-

1) Select Login and enter your ESU username and password. Tap Login.

2) If you are not brought to the enrollment page, click on the person icon on the upper left-hand side. Choose Enrollment from the drop-down menu.

Graphical user interface showing Enrollment tab

3) Choose your security questions from the menu and enter your answers to enroll.

Note: You cannot use the reset or unlock tools until you are enrolled in self-service first. If you do not know your ESU password, please call the help desk at 620.341.5555. If you have already enrolled, you can also change your security questions and answers in the app.


Password Reset-

1) Enter your username and click Next.

Graphical user interface showing username field

2) Enter your answers to your security questions and click Next.

Graphical user interface showing security questions

3) Type in and confirm a new password, making sure you are meeting the requirements.  As you type, a green/red strength meter shows if your password is meeting the requirements. You will see a green checkmark next to each requirement that is met. When all are met, click Reset at the upper right.

Graphical user interface showing password requirements


Account Unlock-

1) Enter your username and click Next.

Graphical user interface showing username field

2)  Enter your answers to your security questions and click Next.

Graphical user interface showing security questions

3) Click Unlock.

Graphical user interface showing account unlock verification

Details

Article ID: 135747
Created
Fri 9/17/21 9:33 AM
Modified
Thu 10/20/22 3:33 PM

Related Services / Offerings (1)

Help with issues creating, resetting, or unlocking ESU password.