Fix Outlook that is Offline or Disconnected

How To:

  • Fix Outlook that is Offline or Disconnected

Applies To:

  • Staff & Faculty using the Outlook Client on Windows


How do you know when you're working offline or online in Outlook? There are visual cues, starting with the status bar at the bottom of your Outlook window. If either of the following status indicators are shown, it means Outlook isn’t connected to your mail server.

Graphical user interface showing the Working Offline warning or Graphical user interface showing the Disconnected warning

You can’t send or receive email until you reconnect.

Working Offline

Working offline usually is a choice. Returning to an online work mode is a simple process.

In Outlook, on the Send/Receive tab, choose Work Offline to reconnect.

​​​​​​Graphical user interface showing the Work Offline button


There can be different reasons why you're disconnected from Outlook. What follows are just a few examples of some of the possible reasons.

  • If your Internet connection is working, there might be a problem with the mail server.

  • If you can log onto your email from, check to see whether you can receive and send an email that way. If email isn’t working on the website, call the help desk for further assistance.

  • If you can send and receive mail on the website, then your mail server is fine. But your computer might need updates or there might be a problem with your account settings.

Tips for reconnecting to Outlook:

Reset the Work Offline status

  • On the Send/Receive tab, choose Work Offline, and check your status bar. If the status shows Working Offline, repeat the action until the status changes to connected.

Check for updates and install any required Windows updates.

If these steps do not get Outlook connected it could be an issue with your Outlook profile, call the help desk for further assistance.


Article ID: 95182
Fri 1/3/20 2:23 PM
Wed 10/5/22 11:36 AM