Applies To:
- Employees, Faculty, Student Employees, & Students
Policy:
IT Help Desk- Equipment Check-Out Policy:
Users agree to the following terms and conditions at the time of checkout.
Terms & Conditions of Check-Out
- Must be a current student, staff or faculty member and present a valid ESU ID card at the time of checkout.
- If you work (Employee, Faculty, GTA) for the university technology will be provided for you to do your work. ESU-issued laptops can be used for work and school-related studies. We will not check out equipment when another ESU laptop is available. If you need a laptop to do ESU work, please check with your department. Note: Exceptions will be made for ESU workers that are awaiting an ESU equipment order or repair.
- All check-outs begin with a checkout period of 2 weeks or less
- Check-out can be extended ONCE by 2 weeks You must notify the help desk that you would like to extend check-out. You must come in to the IT Help Desk in Cremer Hall 149 (Mon-Fri 8 AM - 5 PM) to request this.
- Further extensions may be granted. Extensions longer than 4 weeks are subject to Help Desk Supervisor approval and availability. Those that have not timely communicated with help desk staff during previous checkout periods will be denied.
- Users can reserve multiple pieces of equipment at a time but are limited to one type of equipment at a time (i.e. one laptop and one projector) – exceptions will be made for staff or student groups with ESU events
- Reserved equipment will only be checked out to the user whose name appears on the reservation unless arrangements are made with the IT Help Desk in advance
- Equipment and accessories must be returned in the same cosmetic and functional state that it was in when checked out
- Equipment must be returned to the IT Help Desk in Cremer Hall, 149 during regular business hours
- If you drop classes at ESU and are no longer a current student or if you are not currently enrolled in classes, you must return the laptop, bag, & charger to the IT Help Desk within 24 hours. Failure to do so will make you responsible for replacement cost.
- It is your responsibility to report any issues with equipment asap!
Late Equipment:
Equipment that is returned after the scheduled return date is considered late. Equipment is due before 5 PM on the due date. There will be a $5.00 per day late fee charged for each day (Sunday-Saturday) for equipment goes unreturned. Being unresponsive to help desk communication (phone/email) and not returning equipment on time will result in the loss of future checkout privileges. NO EXCEPTIONS!
Damaged or Missing Equipment and Accessories:
The customer is responsible for equipment that is returned damaged, as well as for missing parts or accessories that were not noted at the time of checkout. Equipment does not have accidental damage coverage. To protect the laptop from damage you must use the provided bag to carry the laptop. If the laptop breaks you are responsible for repair or replacement costs.
Further Penalties:
The IT Help Desk reserves the right to ban users from checking out equipment. Reasons for a ban may include but are not limited to: Employees not utilizing ESU departmental technology available to you, excessive late returns, owing a balance for late fees, damages, or other equipment charges, returning equipment in a condition that is unsuitable for use (damage, missing accessories, odors, etc.), or failure to return equipment.
If equipment goes unreturned the help desk will attempt to contact (phone/email) you each day. If we do not hear back from you within 5 business days from the due date, your account will be turned over for collection. You will be responsible for 100% of the replacement cost of any equipment that goes unreturned (includes lost/stolen). If returned, late fees of $5 per day will apply.
Fee Responsibilities:
Costs associated with repair or replacement for students can be paid directly via cash or card at the IT help desk or will be billed directly to your student account, for employees/faculty, departments will be billed.
Updated: 12.21.2023