Reset Password or Unlock Account from an ESU Windows Computer

How To:

Reset Password or Unlock Account from an ESU Windows Computer

Applies To:

  • Faculty or Employees using an ESU owned Windows Computer

Steps:

Password Self-Service allows you to reset passwords and unlock accounts from an ESU Windows computer.

1) From your login screen click Reset Password / Unlock Account from either location on your PC.

Graphical user interface showing account unlock link

OR

Graphical user interface showing the Reset password option


2) Choose if you want to Reset Password or Unlock Account

Graphical user interface showing the Reset Password and Unlock Account icons


3) You will then be prompted to enter your username, enter a captcha (if prompted) and click Continue.

Graphical user interface showing the CAPTCHA


4) You will then enter the answers to your security questions. Enter the captcha and click Continue. (You may also use other verification methods that you have set up)

Graphical user interface showing a CAPTCHA


5) You will then be prompted to click to Unlock the account or Reset the password.

Details

Article ID: 135770
Created
Fri 9/17/21 3:28 PM
Modified
Thu 10/20/22 3:33 PM