How To:
- Resolve Sync Issues with OneDrive (Windows)
Applies To:
Troubleshooting Steps:
- Make sure OneDrive is running. Check the System Tray (down by the time) to make sure OneDrive is running and signed in. The cloud icon should be blue. If the cloud is gray then One Drive may not be signed into.
- Do you have a file that is larger than the 100 GB limit? If so, remove the file from OneDrive.
- Does your computer have Windows Updates? If so, install those and reboot.
- Do you have the latest version of OneDrive? If you are unsure determine if you are on Windows 10 or Windows 11.
- Have you recently changed your password? If your account is locked or if you are experiencing any issues with your sign-in then you may have troubles with One Drive until you get your sign-in problems resolved.
- Close OneDrive (right-click on the icon in the system tray and choose close) and relaunch it from the start menu. (You can also click the start button and type One Drive to get the application pulled up).
- If the above problems are not your issue there may be a problem with your associated work account. To resolve this try the following steps:
1) Use the windows button to search for "Access work or school".
2) Once the window opens click on your account and click "disconnect".
2a) Your screen should now look like this:
- Click Connect and sign into your Microsoft account. (Ex. Username@emporia.edu)
3) After signing in you can launch One Drive as normal and your issue should be resolved. If you require further assistance please reach out to us here at the help desk at (620)-341-5555 or reach us by email at helpdesk@emporia.edu