Sync Issues with OneDrive

Tags Sync OneDrive

How To:

  • Resolve Sync Issues with OneDrive (Windows)

Applies To:

  • Staff or Faculty

Troubleshooting Steps:

  • Make sure OneDrive is running. Check the System Tray (down by the time) to make sure OneDrive is running and signed in. The cloud icon should be blue.
  • Do you have a file that is larger than the 100 GB limit? If so, remove the file from OneDrive.
  • Does your computer have Windows Updates? If so, install those and reboot.
  • Do you have the latest version of OneDrive? 
  • Has your password changed? Is your account locked? Is OneDrive needing to authenticate? Are you logged into your computer and the OneDrive app with your newest password?
  • Close OneDrive (right-click on the icon in the system tray and choose close) and relaunch it from the start menu.

 

  •  If all else fails you may need to remove and re-add the work account associated with your computer. Below are the steps to complete this task.
  • First you will need to uninstall OneDrive. 
  1. Use the windows button to search for "Add or remove programs". Uninstall OneDrive

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        2. Use the windows button to search for "Access work or school". Disconnect the emporia.edu account.

         - (This will remove the account from applications that are signed into it such as Office. Not to worry we will sign back in later). (Also to note is if a generic account it should be fine to leave it there. If the generic account begins interfering with email in particular then this account may need removed).

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        3. Upon signing out Navigate to the web and go to OneDrive. We can get there by going to Hornet365.com > Employees > OneDrive.

          - Upon signing in in the bottom left hand corner will be a button called "Get the OneDrive apps" used to install OneDrive

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        4. Upon re-installing login as the user attempting to use OneDrive​​​​​​​ and when syncing files be sure to click the option "Use these files" (Failing to use this option will then create duplicate files and that can make One Drive a mess).

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Details

Article ID: 134023
Created
Wed 6/30/21 3:25 PM
Modified
Wed 9/27/23 2:55 PM