Uninstall/Reinstall OnBase Unity Client

How To:

  • Uninstall/Reinstall OnBase Unity Client 

Applies To:

  • Staff and Faculty OnBase Users


To Uninstall: 

1) Search for Add or Remove Programs, scroll down to Hyland Unity Client, click Uninstall 

Addor remove programs screen with a red circle around the Onbase Unity client

2) Open File Explorer, click View, then check the box to view Hidden items 

File explorer view settings with a red arrow pointing towards the hidden items setting

3) Navigate to C:\Users\<<enter your userid here>>\AppData\Local\Apps\2.0 

Delete all files in the 2.0 folder. 

Click View and uncheck Hidden items. 

To Install: 

You must use Microsoft Edge to install. 

The Installer link is on Hornet365, Employees, OnBase.

Image of the Onbase page under employees on Hornet365.com with the link to download circled in red

Once you click the link circled in red, it will start the download. After the download is complete, you can run and install the Unity client. 

To Exit Onbase: 

Just clicking the X on the window will not exit OnBase.  To exit, in the lower right corner of your window, click the carrot to see the OnBase icon in the system tray:         Right click the OnBase icon, click Exit OnBase: 


Expanded tray with a red circle around the "Exit OnBase" option, after right clicking on the Unity client icon

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Article ID: 101905
Wed 3/18/20 10:52 AM
Tue 6/25/24 1:47 PM