How To:
- Troubleshoot Canvas Login as a Non-ESU Student
Applies To:
- Those taking Canvas courses that are not enrolled as ESU students, auditors of a class, mentor teachers, AOP coaches, and some courses for continuing education or for credit. Some examples are: 'Growing the Brain', 'Summer Institute', 'Mentor teacher', 'Trauma, Connection and Emotional-Wellness', "Kindergarten Readiness’, and there are also some library courses.
Steps:
Having trouble signing in? Check to make sure you are on the correct webpage.
Users must access Canvas from the following URL:
canvas.emporia.edu/login/canvas
When on the the correct page on a computer browser the page will NOT say Emporia State University, the page will be gold and black with a gray footer that says Instructure at the bottom. You will log in with your email address and the password you were given or set up.
-On a computer browser:
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Wrong Login Page
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Correct Login Page
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-On a mobile device browser:
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Wrong Page
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Correct Page
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This has the wrong URL canvas.instructure.com.
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Having trouble navigating to the URL?
Go to - hornet365.com, Techsite, Search Knowledgebase, then click the Home tab in the upper left. The link for the Alternate Canvas login will be on the right side of the page.
Still having trouble getting to the page?
Do you happen to be on a school or work network or computer? Are you using a phone or tablet? If so, that could be the reason for your issues. There can also be issues when trying certain browsers or using a mobile device. We recommend using Google Chrome from a PC or Mac.
Need IT Help Desk support?
Visit https://www.emporia.edu/it/ to see our hours, contact information, chat with us online, and more.
Remote with us:
We can assist if you are using a personally owned computer. (Windows or Mac) If you are still having issues, please call us at 620.341.5555 and we can remote in and assist you. Please note we cannot use remote assistance on computers that are owned by schools or businesses, or on Chromebooks, phones or tablets.
Remote assistance can downloaded from this page- https://www.esutechsite.com/ You will see the download for Windows or Mac on the middle of this page. Go ahead and download and launch it. We will need the ID and the password once it opens.