Body
Pre-installation: We recommend removing the previous shortcut from your desktop before installing the New shortcut to prevent any unexpected issues during installation.
1. First locate the "Symantec Software Portal" icon on your desktop
2. You can double click the Software Portal icon, sign in with your username and your password, and you should see the "(Specified application) Shortcut Install" icon in that list.
3. Click the 'Submit Request' button
4. You will then see an "Application Request" pop-up verifying the shortcut will be downloaded and installed to your device.
Important: Hit OK on this screen. If you hit Cancel, the X, or leave it on this screen the application will not install.
5. After a moment, you should see the requested shortcut installed onto your Desktop.
6. After opening the shortcut for the first time, you will be presented with this message:
Check mark the box that says "I understand and allow RDP files to open on this device for my account", and click OK. After you hit OK, you should not see this message again until the next shortcut needs to be installed onto your desktop.
If a downloaded RDP Shortcut does not work, please contact the IT Help Desk at 620.341.5555 or helpdesk@emporia.edu while noting which service you were attempting to access.