MyE911 User Guide
When you request Jabber and your Jabber account is created, you will also be added to the MyE911 system for 911 location tracking. This ensures that when you are traveling or working away from the office, any calls you make to 911 from Jabber will be routed to the correct emergency response center for your location, and your current location is displayed on the call center’s consoles. The MyE911 application will automatically be installed on your computer. An activation code will be emailed to you, and you will need to enter this activation code into the application when it prompts you to do so.
MyE911 is only used when you are off campus. You do not need to select or enter your location when you are located on campus and connected to the ESU wired or Hornet Nation wireless network, even if you are prompted to do so.
Once the MyE911 application is installed, it should automatically begin working in the background. The MyE911 application will prompt you to input your current location if it does not recognize where you are.
Setting Current Location
1. Launch the MyE911 Client application. This can be done by right clicking the MyE911 icon that appears the task bar, or toolbar.
The following options appear:
Open – opens the MyE911 Web User Interface (UI) in your default browser Snooze – snooze location input prompts for up to 24 hours
Settings – edit settings for MyE911
About – MyE911 application information
Exit – exit the application; however, if you exit out of MyE911 your location will no longer be sent to an emergency response center upon dialing 9-1-1
If the MyE911 application cannot determine your location, the MyE911 application will open the MyE911 Web UI, via your default browser, prompting you to select your ‘Current Location’.
2. Enter the address or location name of your ‘Current Location’. The drop-down will auto-populate with a list of locations or addresses that closely match the information you’ve input.
3. Select the location which best describes where you are physically located at the moment, and this will be set as your ‘Current Location’. The “My Location” page will display a green success alert with information about your ‘Current Location’.
4. If you have previously entered your current location, you can view the “Manage Locations” page and select it from there instead of re-entering it.
5. You can always open the MyE911 web UI and view the “My Location” page to ensure that MyE911 has correctly detected your ‘Current Location’. You can also view this information from the “Manage Locations” page.
Adding a Personal Location and Setting It to Your Current Location
You can create new ‘Personal Locations’ and set them to be your ‘Current Location’. There are two ways to accomplish this from the “My Locations” page.
You can start entering an address in the available search field. A drop-down will appear displaying a list of possible address matches that already exist in the system. If you select one of these addresses you will be presented with an “Add Location” form where you can supply a name and additional, detailed, information about your exact location.
You can also simply click on the “Add Location and Set as Current” button and enter the address directly via the “Add Location” form.
The “Add Location” form allows you to supply the needed information in order to save an address as a Personal Location. You will need to provide the following:
Location Name – a name that identifies the personal location (should not be the same name as other Personal Locations you may have)
Address – civic address for the location
Location Information – granular location information such as room, floor, suite, etc. (This is technically the “dispatchable location” – where emergency services will look for you inside the building).
Click the “Add and Set as Current Location” button to save the location as a “Personal Location”, for future use, and set it as your ‘Current Location’.
Invalid Address
If you attempt to add a location that contains an invalid address, or one that cannot be validated, the below error prompt will appear in the “Add Location” form. The address should be corrected, and the form re-submitted.
Manage Locations
You can view all locations available to you from the “Manage Locations” page.
You can set your ‘Current Location’ by clicking the radio button. You will be prompted when you have successfully updated your Current Location.
Edit Personal Location
To edit a Personal Location, you must click the edit icon associated with the Personal Location in question.
An “Edit Location” form will appear. You can edit Location Name, Address, and Location Information. 
Click the “Save” button to update the Personal Location.
Delete Personal Location
To delete a Personal Location, click on the associated delete icon for the Personal Location in question. 
A “Delete Location” confirmation box will appear. Select “Delete” to delete the location.
Note: You cannot delete a location that is set as your current location.