How To:
- How to Install/Reinstall Jabber for Windows
Applies To:
- Staff and Faculty with ESU Jabber Accounts
Steps:
If you are off-campus you will need to be connected to VPN first. Click here for VPN directions. Skip to step 5 if this is a NEW install.
1) To Uninstall- Go to the start menu and type ‘control panel’ in the search box. Click Control Panel.
2) Click Programs and Features.
3) Find and select Cisco Jabber in the list, Then click Uninstall at the top.
4) Choose Yes to uninstall. Jabber when then uninstall.
5) To install- Go to hornet365.com, go to Employees, Downloads. Click Get VPN Client For Windows. Run the installer, after the download finishes.
Note: If you cannot get the installer to download, try another browser or save the download and then open it.
6) Click Accept and Install.
7) Wait for Jabber to install click Finish.
8) Jabber will launch and should auto-sign you in. Any contacts or groups that you created will show up. Ring tones and any other settings should remain the same. You can click Next for a Jabber tutorial or click Skip. See note below if you need to sign in.
NOTE: If you are prompted to sign in:
1) You will need to enter your email address.
2) Then you will be asked for your username and password, enter your normal ESU login credentials.
3) You may see several warnings that pop up about certificates. Click “Accept” on all of them.
